[maxgallery name=”munchery-review”]Since 2011, San Francisco based Munchery has continued to refine their services and operations and today the company is a major player in the city’s meal delivery industry. With rapid sales growth and new investor funding, the company has recently expanded outside the bay area to Seattle with sights on Los Angeles and New York City. Given their rise in popularity and our experiences with other food delivery services, we wanted to better understand how well the company’s offerings stacked-up against its competitors. Below is a review of our findings after several months of using the service.
Munchery mitigated food fatigue by offering a multitude of entrees, appetizers, desserts and beverages. There were also vegan, gluten, wheat, and dairy free options and a wide range of beverages including almond milk, coffee, wine, and beer. Despite a plenitude of entrees, the majority of dishes were New American style with other cuisines such as Indian, Chinese, and Middle Eastern severely underrepresented.
Even though the company recently launched an on-demand option in limited areas, the majority of customers need to schedule orders in advance for evening and night deliveries. Since many competitors offer on demand deliveries, Munchery’s scheduled service might deter others but we did not find it a significant disadvantage.
Using the company’s iPhone app to browse and choose the day’s offerings was both intuitive and fast. Once placed, the website allowed the flexibility to change and cancel orders.
Each of our orders was delivered on time with most drivers arriving within the first 15 minutes of their slotted hour window of time.
Compared to other delivery services, Munchery’s food was of higher quality, showed more effort, and tasted fresher. Since many foods overcook and break down quickly under a long duration of heat, a key element to Munchery’s service is that all cooked entrees are delivered chilled. However, there were examples where meats were dry after reheating but overall these instances were less common when compared to competitors’ offerings. In addition, there was a slight over usage of rice which might turn off more health conscious customers.
With most entrees costing between $6 and $12 and appetizers hovering around the $7, Munchery’s prices are aligned with competitors and cheaper than similar quality dine-in restaurants.
There were areas that need improvement including the occasional overcooked meats, usage of rice, and lack of cuisine diversity. In addition, we would like to see the company offer a lunch service along with lunch style entrees such as salads and sandwiches. However, we see these flaws and limitations as minor and recommend Munchery over competing meal delivery services for those looking for a high quality convenient meal.